We offer free delivery for all orders within UK Mainland.
To help our customers, we have answered some of the most common questions we get asked about delivery and shipping information.
How long will my order take to arrive? All items are normally dispatched within one working day of the order being placed.
This means that orders are picked and packed the day after your order has been placed. We currently partner with Royal Mail to fulfil the majority of our customer orders, and each order is shipped via standard delivery. This means it may take three working days for your order to be delivered by Royal Mail once despatched.
Do you offer next day delivery? If you need your item in a hurry, then you can select our Express Delivery option during the checkout process. Unfortunately this is not a guaranteed next-day delivery service, but you can expect to receive your order within 1-2 days. Express orders are sent with Royal Mail Parcels or DPD Couriers. Orders over 2Kg will automatically be sent by DPD Couriers.
If you choose this faster delivery service, then your order will be picked, packed and despatched within 24hrs of the order being placed.
What should I do if I have not yet received my order? Please note that in some circumstances orders may take slightly longer to dispatch, so in most circumstances please allow 3-4 working days for your order to arrive. If more than four or five working days have passed you have still not received your order and we have not been in contact with you directly with an update, then please get in touch with our team directly on 01772 705170 or email us at info@gotthelot.co.uk with your order number and details.
We’re only human and are a family-run business here at Got the Lot, so if you experience any delivery or order issues whatsoever then please call or email us in the first instance to give us a chance to put things right, as our number one priority is to deliver a great service.
