Frequently Asked Questions
How long will my order take to arrive?
All items are normally dispatched within one working day of the order being placed.
This means that orders are picked and packed the day after your order has been placed. We currently partner with Royal Mail to fulfil the majority of our customer orders, and each order is shipped via standard delivery. This means it may take three working days for your order to be delivered by Royal Mail once despatched. If you need Next Day or Express Delivery, please visit our Delivery and Shipping page.
Do you ship internationally?
Yes, however, we do ask that you contact us prior to ordering so we can quote shipping. Please call the Customer Service team on 01772 705170 or email email@example.com
Can I track my order?
Yes, automated invoices and confirmation of despatch will be sent during the fulfilment of your order.
Can I cancel my order if I change my mind?
Due to the fact that we despatch orders as soon as we can, we cannot cancel an order once we have shipped the product.
What is your returns policy?
We offer a 30 day returns policy. If you have any problems or issues with any of our products, please visit our Returns Policy.
Do you offer Trade Accounts?
Absolutely! For more information on Trade Accounts or for an application form, please email firstname.lastname@example.org.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal and other major payment providers. We also offer BAC’s payments* and Trade Accounts. If you have any difficulty at any stage of your order, please get in touch.
*Please check our Terms and Conditions prior paying via BAC's.
Can I shop as a guest?
Yes, of course you can shop with us as a ‘guest.’ However, if you create an account you won’t need to enter all your details each time you come back. You’ll also get our newsletter, access to exclusive discounts and be the first to hear about our new product arrivals.