FAQs

We have 3 different postage options available with the FREE option being our most popular. If you need your order next day then we have 2 paid options available. We aim to post all verified orders received before 2pm on the same day.

Yes. All our products can be shipped around the world. Please allow for extra delivery time. If you have any questions about shipping to your location then get in touch.

Yes. Automated invoices and confirmation of despatch will be sent during the fulfilment of your order.

Due to the fact that we despatch orders as soon as we can we cannot cancel an order once we have shipped the product.

We offer a 30 day returns policy. If you have any problems or issues with any of our products you can return them to us, no questions asked.

This is a requirement of current UK law when purchasing any e-cig or vaping related products

On the 1st October 2015, a new industry wide law was implemented to ban the sale of electronic cigarettes and vapour products that contain or can be used to deliver nicotine to all individuals under the age of 18. This new legislation now mandates this policy for us as retailers of these products. Without the correct information we will be unable to verify your age and you wont be able to complete your purchase.

Our current age verification is with www.verifymyage.co.uk      

Visa, Mastercard, American Express, Paypal and other major payment providers. If you have any difficulty at any stage of your order then please get in touch.

You can contact us anytime by filling in the enquiry form on our Contact Us page or email us directly: info@gotthelot.co.uk

I’m interested in you stocking my products, can we talk about this?

Of course. Just drop us an email and we’ll be in touch.

No, you can shop with us as a ‘guest.’ However, if you create an account you won’t need to enter all your details each time you come back. You’ll also get our newsletter, access to exclusive discounts and be the first to hear about our new product arrivals.

We are always happy to discuss larger order quantities. Get in contact and we’ll be in touch to discuss.