We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.
To help you navigate this policy we’ve split this up into the following sections:
Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);
Your account login details for our websites and apps, including your user name and chosen password;
Information about whether or not you want to receive marketing communications from us;
Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and also how you use our services. For example, we try to identify which of our apps you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too;
Your contact details and details of the emails and other electronic communications you receive from us, and how you interact with them. For example whether the communication has been opened, if you have clicked on any links within that communication and the device you used. We do this because we want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services;
Information from other sources such as specialist companies that provide customer information. Marketing and research companies, social media providers;
We may use your information in the following ways:
To provide our products and services – we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services, or enter one of our competitions then we’re delighted, thank you.
To improve your shopping experience – we try to understand our customers so we can provide you with a great shopping experience, personalised offers, shopping ideas and online advertising. Understanding how you use our Apps, how you interact with Got The Lot where and when you shop, the products and services you buy and how you use and browse our websites helps us to do this.
Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy, how you shop across the Got The Lot website and by creating profiles about you. This helps us to serve you better and to find ways to improve our services, stores, apps and websites. These profiles help us to send you offers that are more relevant to you.
Contacting you – we use your personal information to contact you. This may be in relation to a service update, an issue you have raised with us, to conduct market research or to ask for your feedback.
Marketing and advertising – we use your personal information to provide relevant marketing communications (including by email, phone, SMS, post or online advertising), relating to our products and services, and those of our suppliers and Got The Lot. As part of this, online advertising may be displayed on websites across Got The Lot and on other organisations’ websites and online media channels. We may also use information about how you shop with us to measure the effectiveness of these campaigns.
Got The Lot Limited – we will share your personal information in certain circumstances with the other companies within the Got The Lot group.
Our service providers – we work with different companies so that they can help us provide the products and services you require from us or we think you might be interested in. These third parties include:
Advertising companies, who help us place Got The Lot adverts online and on other media;
Social media providers – such as Facebook, Instagram and Twitter;
Market research partners, who help us analyse customer behaviour;
Companies that deploy our email campaigns because they need to know your email address to carry out these services;
Companies that provide insights and analytics services so we can stock the right products, send the relevant marketing campaigns and understand our business and customers better;
Scheme providers – such as Visa and MasterCard – if you hold a credit card or travel money card with us, in order to manage your account and for your payments to be processed;
Our agents, advisers or others involved in running accounts and services for you and your business or collecting what you or your business owe Group companies.
Third party vendors who help us manage and maintain the Got The Lot IT infrastructure;
Logistics and delivery providers who enable us to deliver products you order on our websites;
Where relevant, our professional advisors, such as lawyers and consultants;
Security and fraud prevention companies to ensure the safety and security of our customers, colleagues and business;
Companies that enable us to collect your reviews and comments, both online and offline;
We would like to tell you (and joint account holders) about the great offers, ideas, products and services at Got The Lot from time to time that we think you might be interested in. Where we have consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message, phone, through online advertising or by any other electronic means.
We won’t send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages and may still send you surveys (you can always opt out of these via the survey email itself). If you wish to amend your marketing preferences, you can do so by logging into any of your Got The Lot account and following the directions, or by logging into our Customer Preference Centre.
Please note that it can take a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may have been identified as relevant to your interests and may already be in transit, it cannot therefore be immediately stopped.
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you
the right to access a copy of the personal information we hold about you;
the right to correction of inaccurate personal information we hold about you;
the right to restrict our use of your personal information;
the right to be forgotten;
the right of data portability; and
the right to object to our use of your personal information.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.